Contact
Something wrong? Write to us.
A bug, a purchase that won't unlock, a question about your data or a stroke of genius: a real human reads every message.
By email, plain and simple.
Pick a topic and your mail app opens with a message ready to fill in.
It's about…
To speed things up
Tell us your iPhone model, your iOS version and what you were doing when it went wrong. A screenshot is worth a thousand words — just blur what needs blurring.
Risky encounter?
An email won't cut it. Post-exposure prophylaxis (PEP) must start as soon as possible — ideally within a few hours, and no later than 72 hours. Go to an emergency room or a sexual health clinic now.
What we receive
Just your email address and your message, used to reply to you and nothing else. Never send us your health data or photos of your partners.
Before you write, have a look here
I switched phones and my data is gone.
Cumfy has no servers: we have no copy of your diary, so there's nothing we can recover on our side. If you had iCloud Backup (or a computer backup) turned on, restore it onto your new device and everything comes back.
I paid but premium won't activate.
Open the Premium screen in the app and tap "Restore Purchases", signed in with the same Apple ID you bought with. Still nothing? Email us with the purchase date (your Apple receipt is enough — never send card details).
How do I cancel my subscription or get a refund?
Payments go through Apple. To cancel: iPhone Settings → your name → Subscriptions. For a refund: reportaproblem.apple.com. We can neither see nor change your payment method.
I'm not getting PrEP reminders.
Check that Cumfy's notifications are allowed in Settings → Notifications, and that a Focus mode isn't silencing them. If the app shows "Notifications are blocked" on the home screen, tap the button to fix it.
How do I delete all my data?
Delete the app: everything in it is wiped from your phone. Mind your iCloud backups too if you want it gone everywhere. If you emailed us, ask us to erase the conversation.
Face ID won't let me in.
The lock uses Face ID or Touch ID. Check that Cumfy has access in Settings → Face ID & Passcode → Other Apps, then relaunch the app. Still stuck? Write to us.